Frequently asked questions

1. What types of equipment do you maintain?

We specialize in maintaining hot-line equipment (ovens, fryers, grills), cold-line units (refrigerators, chillers, freezers), dishwashers, cold/freezing rooms, and beverage/pizza/bakery systems.

2. Do you offer emergency maintenance?

Yes. We provide 24/7 emergency support for urgent breakdowns. Our mobile service units are ready across major cities in Saudi Arabia.

3. How can I book a maintenance visit?

You can fill out the service request form on our website, call us directly at +966 554483504, or email us at services@hicesa.com

4. Do you offer annual maintenance contracts?

Absolutely. We offer flexible maintenance plans, including scheduled preventive maintenance, emergency visits, and spare parts coverage.

5. Can you service not purchased from HICE?

Yes, we can maintain most international brands even if you didn’t purchase the equipment from us — as long as parts are available.

8. What are your working hours?

Sunday to Thursday

9:00 AM to 6:00 PM

Emergency support is available 24/7. 📍Our Location

6. Do you provide original spare parts?

Yes. We only use genuine, manufacturer-approved parts to ensure safety, longevity, and warranty compliance.

9. How can I get a quote?

Just visit our contact. We’ll get back to you within one working day.

10. Is my data safe when I submit a form?

Yes. All information is handled securely and in accordance with our Privacy Policy.

11. What does your kitchen planning service include?

We offer full layout planning based on your menu, operations, and available space — from initial concept to final execution.

12.Can you provide 2D and 3D designs?

Yes. We provide detailed 2D drawings and 3D visualizations to help clients visualize the full kitchen setup before implementation.

13. Do you visit the site before creating a plan?

Yes, site visits and workflow analysis are part of our process to ensure the design matches the operational realities of your location.

14. Do you supply branded kitchen equipment?

Yes. We work with high-performance global brands and recommend equipment tailored to your business needs.

15. Do you fabricate custom stainless steel units?

Absolutely. Our in-house fabrication team designs and produces custom stainless steel counters, sinks, shelves, and more — built to fit your space.

7. Can you build and install cold/freezer rooms?

Yes. We offer complete cold and freezer room solutions, including insulation panels, cooling units, and control panels — tested for Saudi climate.

16. Are your fabricated items tested?

Every fabricated item is factory-built, field-tested, and quality-checked by the HICE team before delivery and installation.